Delivery and Recycling Information
Nationwide delivery is free of charge on all items purchased through us at The Bed Specialist.
We currently don't deliver to Eire, N Ireland or the following postcodes:
AB, DD, DG, PA, PH, and LD IV, KA, LL, HS, KW, ZE, GY, JE, IM, PO(IOW).
For local deliveries fulfilled by our in house team you will be contacted promptly when your product becomes available to arrange a delivery time. On the agreed delivery day, a route will be planned by our drivers, and I will receive a courtesy call before 9:30am to inform me of my delivery slot number and approximate time, I will then receive a second phone call from the delivery crew approximately 15 - 30 minutes before they are due to arrive. I accept that pre-arranged time slots cannot be given due to the bespoke nature of the white glove delivery service and varying conditions. We appreciate your patience and understanding.
If you live outside of our local delivery postcode areas (set at 30 miles of BA20 1AQ) your delivery is carried out by one of our trusted bed and mattress delivery specialists between 9 am and 6 pm on a week day only to a room of your choice. In some cases bespoke items and divan beds will be constructed and the rubbish taken away. Most items will be left in the room of choice for you to assemble. When we dispatch your items, you will be contacted and receive updates as to the time and delivery slot you have agreed.
IF YOU HAVE NOT CHECKED YOUR ORDER THOROUGHLY FOR ANY DEFECTS OR DAMAGE WHEN YOU ARE RECEIVING YOUR DELIVERY, OR ANY DAMAGE TO YOUR PRODUCT OR PROPERTY HAS BEEN MADE BY THE COURIER THEN YOU MUST SIGN FOR YOUR GOODS AS “NOT CHECKED“ OR MARK AS “DAMAGED” – FAILURE TO DO THIS MAY RESULT IN ANY CLAIM FOR DAMAGE AGAINST US OR OUR COURIERS BEING REJECTED.
You are responsible for checking the condition of the products delivered and must highlight any issues upon receipt with the delivery carrier. Any defects reported several days after delivery will not be accepted.
We will not be held responsible for any loss or damage to goods which have been delivered to a pre arranged delivery address and a delivery note has been signed for by you or on behalf of the Consignee unless the signed delivery note details damage and / or discrepancy to such goods.
In the event that you miss a courier delivery, a card will be left with contact details to re-arrange delivery/collection for a convenient day (we reserve the right to charge for re-deliveries to recover our delivery costs).
Delivery is generally carried out by two experienced delivery drivers; for large and multiple item orders, they will also deliver your new items to a room of your choice and offer light assembly. We also reserve the right to use a one man service to the property threshold only for certain items such as bed frames, headboards, roll up express mattresses and small items of furniture.
Full details of our complete delivery process can be found in our Terms and Conditions.
Please refer to our FAQ's below for information or you can contact our friendly team who will be happy to answer any questions you may have.
FAQ's
Q. Will you assemble my bed?
Please ask us for an accurate costing and availability when we contact you to arrange your delivery.
For most items delivered by us, the assembly and removal of all packaging is included as standard. However, there are a few exceptions. Items where customer self-assembly and/or installation is required include:
- Wardrobes and bedroom furniture
- Children’s beds including guest beds
- TV Beds
We charge £50 for the assembly of all:
- Wooden, Metal and Fabric bedstead frames
- Ottoman fabric bedstead frames.
This list is not all encompassing and will vary from time to time as our ranges and products change. To help you we try to indicate where self-assessment is required. If you wish to engage an independent fitting service we may be able to assist you. Any suggestions we make, however, are not for companies directly linked to The Bed Specialist. You may wish to employ a tradesman of your own choice. In all cases additional local charges will apply.
Q. What happens on the day of delivery?
Our drivers will contact you in advance by phone or text to advise you of their route and an approximate time of arrival. Assuming your goods aren’t self-assembly, we will position the furniture as directed and remove the packaging – unless you wish to keep it. Please make sure all access points are clear of obstacles. You should also ensure there is someone in your property to receive and sign for the furniture with a form of ID.
Q. What happens if I am out when you deliver?
We will be unable to leave your furniture and it will be returned to our warehouse. Someone will contact you to arrange a further delivery date. There will be a re-delivery charge based on your postcode before we rearrange your delivery and we'll contact you to confirm this and settle any balance with you.
Q. Can you take my old furniture away?
Yes we can, we charge £25 per item on a like for like basis. (An item is deemed as an individual mattress, complete divan base only or bed frame. A divan bed set counts a two items). Provided your order is being installed by our delivery team, we can remove the old furniture you are replacing. Extra items cannot be disposed of or moved to another address.
Exceptions include:
- Upholstered chairs and suites
- Mattresses which have been badly soiled or damaged and may cause harm when removing and storing.
- Divans or mattresses which have been left outside and are damp and mouldy.
If you are having difficulties disposing of your old furniture perhaps your local council may be able to assist you? Refusal to dispose of damaged or soiled products is solely at the discretion of our Delivery Team.
The only other exception is for customers who have purchased products to be delivered directly to their nominated address by our suppliers. This only affects a selected number of ranges. Further information indicating where this service is used can be found against each product it applies to.
If you have any further questions on this subject, you are welcome to contact us at any time either through the store, by e-mail deliveries@thebedspecialist.co.uk or telephone on 01935 423596 for further assistance.
Q. Can The Bed Specialist store my new furniture?
Yes we can, but only for a short amount of time. You need to notify us prior to dispatch and we can hold goods for a period of 4 weeks from receipt to our warehouse or courier without charge during that period. After 4 weeks customers will be charged storage relevant to the goods ordered and the duration of time held. The balance of the order must be paid in full after 4 weeks with risk of loss of the deposit or balance of the order against the cost of storage.
Customers will be contacted by phone or email to be advised of the charges.
Q. What if my furniture does not fit?
When ordering furniture, it is important to check that it will fit into your house and your room. Please check all doors, stairways and the space it must go into carefully. Please refer to our Online size guide for more information. If the worst happens and it really won’t fit in, we will do our utmost to help you come up with an alternative. Non-standard and special orders cannot be returned in this instance. E-mail us at info@thebedspecialist.co.uk or phone us on 01935 423596 for further assistance.
